Yes. Our mugs are designed, printed and packed by us in Cardigan, West Wales. Very glamorous. Very caffeinated.

They are made to be used in real life, but we always recommend hand washing if you want to keep them looking their best for longer. Dishwashers are useful, but also tiny mug saunas of doom.

Yes, the ceramic mugs themselves are microwave safe. Just don’t microwave anything weird in them. We are a mug brand, not emergency services.

Our standard mugs are 11oz ceramic mugs. Big enough for coffee. Not big enough for your entire emotional baggage, sadly.

Yes. Each mug is packed carefully so it arrives looking lovely and not like it has fought a small bear in the post.

Absolutely. Just use the recipient’s delivery address at checkout. We won’t include a dramatic speech unless you ask us to.

If gift messages are available at checkout, pop your message in there. Keep it sweet, rude, chaotic or emotionally unstable. We don’t judge.

Most orders are made and posted as quickly as possible. Delivery times depend on the postage option chosen and how dramatic the postal gods are feeling that week.

Yes, where available. If you’re local to Cardigan, collection may be offered at checkout. Please wait for confirmation before arriving like a mug-hunting missile.

First, we will be personally offended on your behalf. Please contact us with your order number and a photo of the damage, and we’ll help sort it.

If something is wrong with your order, contact us and we’ll help. Personalised or made-to-order items may not be returnable unless faulty, because apparently we cannot sell “Happy Birthday Dave, you absolute spoon” to everyone.

Some are mildly rude. Some are chaos in ceramic form. We try to make it clear from the product images and wording, so please check before gifting one to your nan unless your nan is iconic.

Yes, trade enquiries are welcome. If you run a shop and want to stock HANDLE THIS., get in touch and we’ll talk mugs, displays and caffeine-fuelled plans.

Sometimes. If you have an idea, message us. If it is funny, possible and won’t get us sued into another dimension, we’ll see what we can do.

No. But it can hold coffee while you attempt to fix your life, which is basically the first step.

Emotionally? Yes. Legally? Probably not. The mug will sit there and listen though, which is more than some people manage.

You can try. We support creativity. We cannot guarantee the mug will accept responsibility.